MARC状态:已编 文献类型:西文图书 浏览次数:41
- 题名/责任者:
- Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
- 版本说明:
- HarperPerennial ed.
- 出版发行项:
- New York : HarperPerennial, 1990, c1989.
- ISBN:
- 0060920092 (pbk.) :
- 载体形态项:
- xxii, 227 p. ; 21 cm.
- 个人责任者:
- Davidow, William H.
- 附加个人名称:
- Uttal, Bro.
- 论题主题:
- Public relations.
- 论题主题:
- Customer services.
- 中图法分类号:
- F715.1
- 书目附注:
- Includes bibliographical references.
全部MARC细节信息>>