机读格式显示(MARC)
- 000 00924nam a2200325Ia 4500
- 008 941130t19901989nyu 001 0 eng d
- 020 __ |a 0060920092 (pbk.) : |c CNY12.00
- 040 __ |a TVT |c TVT |d WSU
- 100 1_ |a Davidow, William H.
- 245 10 |a Total customer service : |b the ultimate weapon / |c William H. Davidow and Bro Uttal.
- 250 __ |a HarperPerennial ed.
- 260 __ |a New York : |b HarperPerennial, |c 1990, c1989.
- 300 __ |a xxii, 227 p. ; |c 21 cm.
- 504 __ |a Includes bibliographical references.
- 650 _0 |a Public relations.
- 650 _0 |a Customer services.
- 801 __ |a CN |b JDZXYT |c 20060830
- 905 __ |a JDZXY |d F715.1/3#